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Señor Rico

Driving Growth Through an Omni-Channel Strategy

Industry
CPG, Commerce
Services
Brand Strategy, Campaign development, Media

Señor Rico wanted to expand household penetration and consideration among younger, non-Hispanic consumers without losing its strong connection with Hispanic families. Synergistic identified a new “Adventurous Eater” audience and built an omnichannel strategy spanning digital, retail media, social, in-store, and packaging to drive awareness, trial, and purchase.

42%

increase in brand awareness

Señor Rico social graphic reading Authentic Hispanic Dessert Since 1989 above a rice pudding cup lid
Señor Rico rice pudding four-pack packaging, arroz con leche topped with cinnamon, on a bold red and orange ground

The refrigerated dessert category is competitive enough on a good day. Add shifting consumer preferences, emerging brands taking on established players, and an overall category decline, and the challenge becomes even greater.

Señor Rico recognized the need to reach a new generation of consumers, expanding household penetration and consideration among younger non-Hispanic audiences without sacrificing the brand’s strong connection with Hispanic families.

Our team looked beyond Señor Rico’s traditional audience to identify the “Adventurous Eater”, a promising new primary target that meaningfully expanded the brand’s consumer universe.

From there, we used media consumption data to build an efficient omnichannel mix made to drive targeted reach and engagement nationally across digital media, retail media, and in-store channels.

Creative brought it all together with eye-catching, engaging assets across the journey, including a brand and packaging refresh designed to carry the campaign through to the shelf and help turn consideration into purchase.

Impact

Synergistic’s connected omnichannel approach drove a 42% increase in brand awareness and a 14% sales lift in media-supported markets. Even more telling, Señor Rico grew 9% overall while the refrigerated dessert category declined 2%, clear evidence that the brand wasn’t just gaining attention, but gaining ground.

+42%

Awareness

Increased brand awareness among the audiences most important to future growth.

+14%

Sales

Drove measurable sales lift across media-supported markets.

+9%

Growth

Grew the brand overall while the refrigerated dessert category declined 2%.

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